Payment Refund and Cancellation
Kindly understand that donations once made cannot be charged back, except in cases of fraudulent use, once investigation is carried out by necessary governmental bank / bank authorities and proof substantiated. In case any donation receipt is issued against the same, that shall stand cancelled, and any income tax benefit so derived shall be null and void. Please note that with regard to any donations made to Wildlife Conservation Foundation, the acceptance of the same is at the sole discretion of Wildlife Conservation Foundation. Wildlife Conservation Foundation reserves its sole rights to accept or reject any donation without assigning any reason thereof, with full money being refunded to the applicant.
Payment Law of Jurisdiction
This policy and information contained herein shall be governed by the law of the Republic of India and the courts of Mysore, Karnataka, India shall retain exclusive jurisdiction to entertain any proceeding in relation to any disputes arising out of the same.
What is a payment gateway?
A payment gateway is a system which connect Wildlife Conservation Foundation Website to all the various payment modes through which donors can contribute to the cause of the Wildlife Conservation Foundation.
What kind of payment modes are accepted on the HDFC payment gateway for Wildlife Conservation Foundation?
Currently, HDFC payment gateway supports payments made via Debit card, Credit card and Internet Banking.
What types of cards can I use to make payments?
You can use all credit/debit cards issued by Visa/Mastercard/Rupay
What is Internet Banking & how does it work?
Internet Banking is a mode of payment where in the amount is debited directly from the donor’s bank account.
The donor is taken to the selected bank’s payment login screen of the internet banking portal.
Donor will then have to login to the bank’s internet banking portal and select the account from which the payment is to be made.
Once the donor has successfully authenticated himself/herself with the bank and follow the bank procedure to transfer money online, the donors account will be debited, Wildlife Conservation Foundation account will be credited, and the transaction will be completed successfully
What is 2FA, 3DS, VBV, Mastercard secure code?
2FA stands for 2-Factor of Authentication which is a mandatory requirement for all online transactions.
3D Secure (3-Domain Secure) is a security protocol to prevent fraud in transactions with credit cards online.
VBV stands for Verified By Visa which is the authentication mechanism implemented by Visa and followed by all banks issuing Visa Credit Cards.
Mastercard Secure Code is the authentication mechanism implemented by Mastercard and followed by all banks issuing Mastercard Credit Cards
Will I have to do a 2FA for every transaction on the payment gateway?
What kind of 2FA will I have to fulfil to complete the transaction?
The 2FA mechanism varies from bank to bank. Most banks follow an OTP based 2FA mechanism but other mechanisms include a secure PIN, debit card PIN, Secret pass phrases, numerical grid on debit card, etc. The Payment Gateway does not come in between the user and the user’s bank for 2FA.
I am having issues with completing 2FA (for e.g., OTP not getting delivered, 2FA failing repeatedly, etc.) What should I do?
Contact your bank whose account or card you are using.
How do I know if my account/card is debited?
You will receive a message from your bank confirming the amount deduction. Also, for a successful transaction, you should be redirected back to the Wildlife Conservation Foundation website.
What if the amount is deducted but I do not receive the receipt or am not brought back to the Wildlife Conservation Foundation website?
There can be two scenarios:
1. The amount is deducted but Wildlife Conservation Foundation has not received – In this case the payment gateway has to resolve the issue.
2. The amount is deducted, Wildlife Conservation Foundation has received the amount – In this case Wildlife Conservation Foundation will generate a receipt and send it to the donor.
Please send an E-mail to firstname.lastname@example.org giving the details including any screenshots, messages received etc. Wildlife Conservation Foundation will follow it and resolve the issue.